We’re always trying to advance an improve our techniques to give our clients the best – Over the past few years we’ve been monitoring the progress of a remarkable piece of software that had enormous potential, and only recently did it actually surpass our old techniques. I’ve really enjoyed working with it and I’m even more excited about the results, so I had to show them off.

Check out my test project – a (relatively) quick test render I did today.

 

A while back I posted about our new IP Phone system and how awesome it is. Well, months later we’re still loving it – With only one significant complaint. Because the system works entirely over the internet, there’s noticeable (and sometimes crippling) quality issues when our bandwidth is strained. That means talking on the phone while working on the internet causes problems… Which as a Web Design company is pretty much all the time.

The solution? We considered upping our Internet service speed, but the speed increase was nowhere near worth the price. We thought about changing provider to a SDSL service to up our upload (since that seemed to be the one that was most affected), but we’re happy with our current service and figured there had to be a better way.

Then, @kkosik found some information on the internet about Packet “Quality of Service” (QOS) to prioritize data packets for certain connections. There were apparently several different ways to set this service up, but we decided the most cost effective way was to replace our router with a more utilitarian one.

A few hours later, Kyle had the new router set up with the QOS configured to prioritize our phone system packets. We tested it by having a few people in the office upload/download stuff from our server and trying to make a call – The connection speed from the HTTP/FTP transfers dropped a bit, but the phone connection was solid. It worked perfectly! We’re quite happy we were able to solve this annoying problem so cost effectively! I’m going to try and convince Kyle to write a post/tutorial of how he set it up, so stay tuned!

Well, sort of?

The Critical Productions website relaunch is live a few days early to make sure we get all the kinks out and our SEO stuff has time to populate.

We’re going to be lauching a new marketing campaign soon and this site is the primary source of interaction for anyone interested in our company for any reason. That means it needs to be the best it can be, so feel free to tweet us, facebook us, email us, fill out a contact form, or even call us (If you prefer more traditional methods!) with any feedback! We’re very interested to hear what you have to say.

One of the things we’re excited about is the updatability of this design – We intend to update our portfolio, featured projects, and blog as frequently as we can. We’ll be announcing additions via Twitter/Facebook too I’m sure, so follow/friend us to stay in our loop!

 

A friend linked this to me and I was amazed by it so I thought I’d share:

In a nutshell, an interviewer walked the streets of downtown New York and asked 50 pedestrians of different ages and backgrounds basic questions about the internet. Now I guess I have a significant advantage being a web designer and all, but I totally not expecting the results they got! Only 8% of the people interviewed knew what a browser was, let alone the difference between a browser and a search engine! This is a great example of why Search Engine Optimization is so important – While only 8% knew what a browser was, all of them knew the question had to do with the internet and the majority answered that it was for “searching” – This clearly illustrates that while they might not know how to type in a web address directly, they sure know how to search!

If you want your potential clients/customers/users to visit to your site, you’ll need to make sure it’s searchable! That’s where we come in – Search Engine Optimization is a specialty of ours… Here’s a couple examples you can even try for yourself. www.royaltavern.ca – This site, although quite simple and small, was fully Search Engine Optimized. Try googling it yourself – It comes out on top, beating the older and more desirable address of “www.royaltavern.com”. www.letsgetorganized.net – Again, another very basic, small site, with full SEO. Googling ‘lets get organized” will put it on top, beating letsgetorganized.com, letsgetorganized.ca, and other larger, older sites. Obviously this is just an example of what good SEO can do, there’s several other ways SEO can be focused to better suite the specific needs of a client. Whether you’re targeting specific keywords, a specific audience, or just trying to get your domain found, Search Engine Optimization is essential!

Yesterday the partners here at Critical Productions sat down and held a “company review” meeting. Not about budgets, not about clients, not about anything specific – More a review of the company as a whole. What happened in the past year that was a success? What will we do this year to maintain or expand on that success? Are we happy with the direction the company is going? Sounds kind of psycho analytic looking back, but the outcome of the meeting was fantastic! Here are a few points I’d like to share with you all. “Key Successes of 2009″ (the quick version)

• Gross income of over 200% from last year. If only that translated to NET income…. ><
• Expanded our render farm to contain over 40 cores
• Implemented a new digital phone system
• Got Married (I guess that’s a personal success…)

Read more »

Well, we’ve successfully tied up the loose ends on all active projects, so the Critical Team will be taking a nice Christmas Holiday for the next two weeks. After a (hopefully) revitalizing break, we’ll be back January 4th to start our new year. We’d like to wish all our clients, contacts and friends Happy Holidays, and we wish you all the best in the new year!

This week has been busy! With only one week left before Christmas break we’re trying to finish up some major projects to make room for our January schedule. CK Sports Online is now live and kicking, check it out at http://www.cksportsonline.com. We’ve also got various rendering projects on the go, but the most interesting advancement this week has been in our phone system. Kyle has finished the hardware upgrades so our new IVR is now live! Calling our toll free number will now direct you to an automated system to better manage our phone traffic. Our local phone service is now no longer necessary, so we’ll be disconnecting our local numbers as of January 1st, 2010. Until then, we’ve set up a redirect so calling our local numbers will still connect you to our office and notify any callers of the number change. What I find so awesome about this new system is that it’s entirely managed internally, so not only have we significantly reduced our phone service costs, we’re now 100% in control of the system. It’s scalable, so as our sales team or production team expands we’re able to add new extensions or lines at will. Calls are also automatically recorded, which has been surprisingly useful – I am notorious for relaying phone conversations poorly to their intended targets, so being able to pull up the call and listen again is actually quite beneficial. Voicemails are emailed to us too, so even if we’re away from our desk or out of the office, voicemails are received simply by checking our email. The whole system is so much more convenient and just plain better!